In this March 2020 webinar, Supernova Consulting Group president Rob Knapp addresses financial advisors during a period of market volatility, sharing strategies for maintaining professional effectiveness and client relationships. He emphasizes Supernova's core principles, particularly the "12-4-2" client contact approach as a baseline for communication, while suggesting even more frequent contact during volatile periods. Throughout the presentation, he stresses the need for financial advisors to stay informed with accurate facts, maintain emotional intelligence, practice servant leadership, and take care of their own well-being through proper sleep, diet, and exercise to maintain an "ideal performance state" that enables them to better serve their clients during challenging market conditions.