Supernova Service Model Introduction

How do you explain to clients that you’re shifting to fewer clients for higher-level service? Start with honesty and a clear plan.

By reassessing your practice, you’ve chosen to prioritize exceptional service—multi-generational planning, full implementation, and rapid problem resolution—delivered through a structured twelve-appointment process. This strategy ensures every client gets the attention they deserve.

In this post, we’ll share how to communicate this transition, reassure top clients, and thoughtfully refer others, turning a tough conversation into a testament to your commitment to excellence.